Where is my download I ordered?
When you purchase a digital download, you will receive a link on your Order Received page right after you pay with Paypal. You also receive an email with a download link to your file(s). You can always re-download your files by going to MY ACCOUNT and clicking on the DOWNLOAD link on the left hand side.
What is your refund policy?
Digital Downloads: Due to the nature of these, we do not offer refunds for digital downloads. If the file you receive is not the file you ordered, we will make it right. Custom Orders: We do not accept refunds for custom orders. We will work with you to make sure you get what you want. If you receive the item and it's not what is described, contact us. All others: If you're not happy, we're not happy. Contact us and let's talk!
If I register with your site, what are you going to do with my personal information?
We do not use your personal information in any way besides attempting to contact you regarding your order or order status. We value your business and will not sell or distribute your information to anyone.
What type of payments do you take?
We accept payment through Paypal.
How do we find out what the shipping charge is for an order?
Simply place the items in your cart and during checkout, you will enter your zip code. At that point, before entering any payment information, you will be given the cost for USPS Priority Mail delivery. We do not charge anything extra in shipping. If for some reason, the shipping calculator gives an outrageous amount, let us know. We will do the shipping manually.
Do you do custom orders
Yes! If a custom order option is not available in the Shop, email us and we can work on something special for you. Tie Mags are no longer made, so, we can not accept custom orders for them.
Do you ship international orders?
Currently, we are not including international shipping in our checkout. If there is something you really want, drop us an email and we will work something out!